Newly deleted contacts return after server syncs.

SYMPTOM

Administrative Cyberforms user edits and deletes contacts from the ACT database.  After synchronizing ACT on the server, the changes to existing contacts remain intact, but the deleted contacts return. 

NOTE: none

CAUSE

This behavior can be caused if the database has not been maintained through the use of the build in Database Maintenance routine.

RESOLUTION

To resolve this issue, the administrator must run the Database maintenance routine within the ACT Administration Program.

The location of the database maintenance routine is as follows:

file-->Administration-->Database Maintenance

STATUS: none

APPLIES TO

 ACT 6

 ACT 2000

 ACT 6

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