Cyberforms hangs upon open. If spooler.exe service is killed, then Cyberforms opens.

SYMPTOM

User tries to open Cyberforms but it hangs upon opening and fails to open.

User opens windows task manager, clicks on Processes tab, ends "spooler.exe" service and Cyberforms opens successfully.

NOTE

This will happen when user has Broadgun PDFMachine 10.8 installed.

CAUSE

This is a known conflict between Cyberforms and Broadgun PDFMachine 10.8.

RESOLUTION

1) Uninstall Broadgun PDFMachine from add/remove programs in the control panel.

2) Install a version of Broadgun PDFMachine older or newer than version 10.8.

STATUS

Installing a newer or older version of Broadgun PDFMachine should resolve issue.

APPLIES TO

Cyberforms 4.10

Cyberforms 4.11

Cyberforms 4.20

PDFMachine 10.8+

Keywords: 

Cyberforms

Hang

Error

Spooler.exe

Service

PDFMachine

Broadgun