CyberForms Error During Synchronization: "Can not find COSTSHT.FAL"

SYMPTOM

CyberForms user is trying to Synchronize but receives error "Can not find C:\Costshet\COSTSHT.FAL".

NOTE

The user may have had a recent failed partial sync due to attempting to synchronize over a dial-up connection or a wireless cell-phone card.

CAUSE

The C:\Costshet\COSTSHT.FAL file is corrupt or missing.

RESOLUTION

Reinstall Mobile Maverick CyberForms manually:

1.        Browse to {cybrdriv}:\Cyber4ms\Programs\Onestep\Silent\

2.   Double-click on MMC_420_silent.exe

3.   Follow Install-Shield steps to complete a "typical" installation of CyberForms.

4.   After CyberForms installation completes, browse to {cybrdrive}:\Cyber4ms\Programs\Owner Profiles\

5.   Double click on {Last Name}.exe for the specified CyberForms user to reinstall their Custom Owner Profile.

6.   Synchronize CyberForms

If the following steps did not resolve the error message, please contact CyberForms Technical Support at 866-892-5060 9:00 AM - 8:00 PM EST.

APPLIES TO

CyberForms 4.1

CyberForms 4.11

CyberForms 4.20