Act 4.0-6.0: How to Manually Uninstall ACT!

SUMMARY OF ISSUE

Due to errors or other program complications, it may be necessary to  manually uninstall ACT! In order to get it functioning correctly again. The following steps are a guide to achieve a manual removal of ACT!

MORE INFORMATION

For more information, please visit http://support.act.com.

APPLIES TO:

ACT! For Windows 4.0, 2000 (5.0), and 6.0.

SUMMARY OF PROCESS

1.        Restart Windows in Safe Mode (Press F8 key upon reboot until Startup Menu appears).

2.        Backup the following folders that contain ACT! Databases:

a.  C:\My Documents\

b.  C:\Documents and Settings\ {Username} \ACT\

3.        Delete the following folder:  C:\Program Files\ACT\

*** Warning: The following steps include editing the Windows Registry. Use Extreme Caution when performing these steps. Failing to follow the steps may render your Windows Registry corrupt, thus making your computer unbootable. Always backup your registry before continuing.

4.        Launch Registry Editor

a.        Click on Start à Run

b.   On "RUN" line, type "regedit", click ENTER

5.        Backup Registry:

a.  Click File à Export

b.  In the "Export Registry File" dialog box, browse to the C:\ drive

c.  Type a name in the "File Name" field, i.e. "RegistryBackup" or Registy-{date}

d.  Click save.

6.        Delete the following registry values:

a.        HKEY_CURRENT_USER\Software\Act Email

b.  HKEY_CURRENT_USER\Software\ActPPC

c.  HKEY_CURRENT_USER\Software\Symantec\ACT!

d.  HKEY_CURRENT_USER\Software\Symantec\ACT! Alarms

e.  HKEY_CURRENT_USER\Software\Symantec\ACT! Word Processor

f.   HKEY_CURRENT_USER\Software\Symantec\actwp

g.  HKEY_LOCAL_MACHINE\Software\ACT!

7.        Reboot Windows (not in safe more, but in normal mode)

8.   Reinstall ACT! For Windows.

MORE INFORMATION

For more information, please see http://support.act.com

Act 4.0-6.0: How to Manually Uninstall ACT!

APPLIES TO

ACT! For Windows 4.0

ACT! For Windows 2000 (5.0)

ACT! For Windows 6.0